Shipping is offered upon request. Shipping costs are calculated based on the location and weight/size of the package.

An appointment is required. This allows us to be more prepared and offer you a one-on-one individualized experience. Make an appointment here.

All custom and ready-made pieces will be appraised by our in-house appraiser. If a certified diamond is chosen, a GIA or IGI certificate will also be included. These certificates can be used for insurance purposes.

Yes, most rings can be brought in to be resized. However, this excludes eternity bands in which case we would need to be certain of the ring size before we move forward and create the ring.

We work often with Gold. This includes 10K, 14K and 18K in Yellow, White, or Rose. We also work with Platinum and in very rare cases, Silver.

Absolutely! We will work with you to create a more modern design utilizing your diamonds and your gold.

We offer a lifetime warranty on your piece. Minor repairs, cleaning, and polishing are covered. *NOTE: Warranty is voided when regular maintenance is not followed. See the section on jewellery care, cleaning, and maintenance. Warranty does not include severe damages to your piece or loss, chipping, and cracking of your diamond.

Exchanges of the setting can be done. The price of your gold would be calculated, and credit would be given towards the new setting.

Returns and Exchanges are entirely at our discretion. Custom-made pieces that are created at your request are not refundable. Ready-made pieces that are purchased from our collections can be exchanged if they are not altered by us or by any other jeweller. This includes changing the stones, resizing, rhodium plating etc. If you do have a request to have any item returned/exchanged, it should be done within 7 days of the initial purchase.

Gold is a strong metal. Be mindful of your daily activities. For instance, we recommend you take off all jewellery before going to the gym, swimming, showering, gardening etc. This will prevent any severe scratches on your piece. We also recommend bringing your piece in for regular maintenance and cleaning, which we offer free of cost if the piece was purchased at our store.

We recommend you come in for regular maintenance and inspection every 6 months to 1 year. Our jeweller will inspect, clean, and polish if needed.

Fill a bowl halfway with lukewarm water and add dish soap. Soak your item for 20 minutes. If the item has severe dirt buildup and your diamond looks dull, leaving it in for another 10 minutes will not harm your piece. Using a brush with soft bristles, brush your piece gently. Then rinse. This should brighten up your piece until you can come in for your next professional cleaning.

Diamonds are rated 10 on the Mohs hardness scale meaning only a diamond can scratch another diamond. Diamonds will only crack upon heavy impact. However, when choosing a diamond keep in mind that certain cuts are more prone to chipping and cracking. This can be discussed with your jeweller when choosing your diamond or see our Instagram page for our “Pros and Cons” series.

Before we start creating your dream piece, we create a 3D Computer-Aided Design of the piece. This gets rendered into a high-quality product visualization where you will see exactly what your piece will look like. We require approval of this visual from you before we continue the process.

We recommend giving us 2-3 weeks’ notice when placing a custom order. This allows you to first approve the 3D CAD (Computer Aided Design) before we start with the mould of your piece and bringing it to reality. For the full process and steps on how to place your order, click here.

Not necessarily. This all depends on the material you’ve chosen and the labour that comes with it. Certain materials such as platinum require more labour thus you would be looking at a higher cost.