Question 1

What to do when you have a Burst Pipe?

Accepted Answer

Call Resolve Restoration Immediately so we can assist and take good care of your property! Call Now  437-870-9306 or Contact Us!

Question 2

Why is immediate response crucial in fire restoration situations, and how is it prioritized?

Accepted Answer

Once a fire is extinguished and the fire department has deemed it safe to enter the building, it is important to respond to the restoration situation immediately to limit smoke and firefighting damage. Quick action can remove smoke, chemicals, odours, and water before the situation worsens.

Question 3

How does the team ensure rapid deployment of specialized teams to sites, reducing potential damage, expediting the restoration process, and facilitating a faster return to normalcy?

Accepted Answer

We have been at this for over a decade and have perfected a system that puts safety first. Therefore, all our teams are specialized to stop and contain contaminates, quickly restore your property, and get you back to normalcy as soon as possible.

Question 4

How is thorough restoration ensured without compromising quality?

Accepted Answer

We believe that a thorough restoration is a quality restoration. We do everything possible to locate and repair any causes of your property emergency. We also repair all damages and include preventative treatments and solutions in our restoration process.

Question 5

What role does the team play in the estimation and restoration process?

Accepted Answer

If required, one of our restoration assessors will visit your property to assess the damage and provide a detailed estimate of the work for you and/or your insurance company before we undertake any restoration work.

Question 6

Are specialized restoration services offered for delicate items or extensive damage?

Accepted Answer

Our team always proceeds with the utmost care. If specialized restoration is required, we will transport items to the appropriate facilities.

Question 7

How does this comprehensive approach ensure even the most challenging restoration projects are handled with precision and care?

Accepted Answer

Property restoration is our occupation, and your safety and satisfaction are our primary concerns. Our team is practiced and trained to proceed with concern for every detail of your project.

Question 8

What emergency water damage restoration services are offered in Toronto and the GTA?

Accepted Answer

We provide around-the-clock flood and water damage response and provide comprehensive restoration from all kinds of water damage throughout the GTA. We identify, resolve, and repair the source of the problem, help you with insurance claims, and restore your property to its pre-damaged condition.

Question 9

What steps are involved in the water damage restoration process?

Accepted Answer

Upon our arrival, we identify and resolve the source of the water damage if possible (i.e. burst pipe) and extract the water. We undertake a thorough damage assessment and document the damage for your insurance purposes while removing debris and both damaged and salvageable property. Our high-powered equipment will dry and dehumidify your property before we clean, disinfect, deodorize, and repair the damaged areas.

Question 10

Why is it important to hire professionals for water damage restoration?

Accepted Answer

Water damage spreads quickly, so it is important to call upon professionals who can extract it quickly and dry and dehumidify your property before mould, rot, or further damage occurs. Professional water restoration companies are equipped with personnel, equipment, and the capacity to repair and restore your property.

Question 11

What should homeowners do when they discover water damage?

Accepted Answer

If the damage is ongoing, try to locate and shut off the water source if safe to do so. Similarly, you can turn off electrical sources and remove/protect your valuables. Call for professional assistance and document the damage by taking photographs while you wait for them.

Question 12

What is sewage backup, and why is it hazardous?

Accepted Answer

Sewage backup is when wastewater or sewage returns into a building through drains or other plumbing fixtures. It contains bacteria, viruses, and other pathogens that are harmful for your health.

Question 13

How does sewage backup remediation work?

Accepted Answer

Sewage backup remediation consists of a team of experts using specialized equipment and protective gear to remove contamination, clean and disinfect the affected area. Then the area is dried out with high-powered fans before the team cleans, disinfects, deodorizes, and repairs the damaged areas.

Question 14

What are the potential health risks associated with sewage backup?

Accepted Answer

Exposure to sewage backup can lead to various health issues, including gastrointestinal infections, skin irritation, respiratory problems, and allergic reactions. It is crucial to avoid contact with sewage-contaminated water and seek professional remediation services promptly to safeguard health and well-being.

Question 15

How soon should sewage backup be addressed?

Accepted Answer

Sewage backup requires immediate attention to minimize health risks and further property damage.

Question 16

Can sewage backup be prevented in the future?

Accepted Answer

Some sewage backups can be prevented through regular inspection and maintenance of your plumbing system. Installing backwater valves and only disposing appropriate waste through your plumbing system may help limit the likelihood of a sewage backup.

Question 17

What is mould, and why is mould remediation important?

Accepted Answer

Mould is a fungus that grows in humid environments. When it grows indoors, it can cause structural damage and release spores that are dangerous for human inhalation. Therefore, it is important to identify and remove mould as soon as possible.

Question 18

How does mould remediation work?

Accepted Answer

Mould remediation consists in identifying and testing it. Then it is contained and removed. The affected area is then cleaned and disinfected, and measures are taken to prevent the problem from reoccurring. The area is then repaired.

Question 19

What are the health risks associated with mould exposure?

Accepted Answer

Mould can cause a variety of reactions including respiratory problems, skin irritations, and allergic reactions. It is particularly dangerous for people living with compromised immune systems, allergies, or asthma.

Question 20

How soon should mould growth be remediated?

Accepted Answer

As soon as you see or suspect mould growth, it should be remediated. This will help prevent further contamination and damage, which ultimately keeps remediation costs down and helps you and your loved ones stay healthy.

Question 21

Can mould growth be prevented in the future?

Accepted Answer

Much can be done to help prevent mould growth in the future. This includes professionally remediating current mould problems, regular inspection of leak-prone areas such as windows and doors, prompt repair of plumbing issues, moisture and humidity control, proper ventilation, and complete drying in the event of any water infiltration.

Question 22

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 23

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 24

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

FAQs at Resolve Restoration