Question 1

Do you offer set up and delivery?

Accepted Answer

Yes, we do! Set up and delivery are available and typically scheduled for Thursdays and Fridays, depending on venue access and availability. Please note that setup incurs an additional fee, which includes mileage charges based on the delivery location.
Reception Setup: All décor and other rental items can be set up for your reception the day before your event. If your event is on a private property and you’d like to get a head start on setting everything up, we can deliver and set up your reception a few days ahead of the big day.

Ceremony Setup: Euphoria does not offer same-day setup or takedown at the ceremony location, but we are more than happy to help with ceremony setups if it can be done the day before or earlier.

Ceremony Rentals: If you’ve gotten ceremony rentals from us and we’re setting up your reception venue, we will deliver all rentals at once at the reception location. You’ll be responsible for your own setup at the ceremony location and for the return of all items to the reception location so we can collect them on tear-down day.

Question 2

Can I pick up and drop off my rentals myself?

Accepted Answer

Yes! You're welcome to pick up your rentals on Wednesdays or Thursdays between 11:00 AM and 6:00 PM. Pickup is at our south overhead door loading dock.

Please bring an appropriately sized enclosed trailer—no livestock trailers, please. If you're using a box truck or open vehicle, make sure to bring a tarp or other protective covering to prevent damage or dust during transport.

Not sure how much space you'll need? We're happy to help—just reach out!

Returns can be made on Mondays between 11:00 AM and 6:00 PM at the same location.

Question 3

Do I need to clean the rentals before returning them?

Accepted Answer

No need to worry about deep cleaning! Once your rentals are returned, our team will take care of all the cleaning. We just ask that you follow the simple return instructions provided at pickup and place all items back in the containers or bags they came in.

For example:
Linens should be shaken out and placed in the provided linen bags and labeled with provided bag tags.
Wine glasses and glass cylinders should be emptied and returned cup-side up in their containers.
Tables and chairs should be wiped clean.

Question 4

How do I reserve my rentals and when is payment due?

Accepted Answer

To officially reserve your rentals or services for your date, we require a 50% non-refundable deposit along with a signed contract. Until both are received, your items and date remain available for other bookings.

Your final guest counts and rental quantities are due 14 days before your event, and final payment is due no later than 7 days prior.

A damage deposit will be included in your invoice. This deposit is fully refundable, provided all rental items are returned in good condition and in accordance with our return guidelines.

If any items are returned damaged or excessively stained beyond repair or cleaning, a portion of your damage deposit will be retained to cover the costs.

Question 5

How far in advance should I book my rentals?

Accepted Answer

We recommend booking your rentals as early as possible—ideally at least 12 months in advance, especially for peak wedding and event seasons. This helps ensure the best selection and availability for your date.
Last-minute bookings are welcome based on inventory, but availability cannot be guaranteed.

Question 6

Can I cancel or reduce my rental items?

Accepted Answer

You may reduce your rental order by up to 10% of the total invoice value.

For example:
 If your invoice totals $2,000, you can adjust your order by up to $200 worth of items.

To help avoid overbooking, we recommend reserving rentals for about 20% fewer guests than the number of invitations you send. This allows flexibility for final counts without locking in more items than needed.

Frequently Asked Questions